Managed service providers (MSPs) provide a wide range of IT services, and tend to be a supplier of choice for SMBs and mid-range enterprises. But if your business is new and growing, and you’re looking for an MSP partner program, how do you know if you need one? Here’s a look at managed services and managed service providers, and why an MSP partner program is beneficial for your business.
What is a managed service provider?
Managed service providers (MSPs) are companies that offer to take care of your business’ IT infrastructure so you don’t have to. Small and medium-sized businesses (SMBs), nonprofits and government agencies hire MSPs to manage their day-to-day IT activities without having to dedicate in-house resources.
While some MSPs may offer a variety of services, others choose to focus on specific vertical markets, such as legal, financial services, healthcare or manufacturing. managed security service providers typically provide firewalls and other forms of security as a service for their customers.
What can MSP services offer?
A managed service provider is responsible for facilitating numerous services that are dedicated to resolving specific issues or problems, depending on the MSP’s specialty. For instance, an IT MSP would provide services related to IT, whereas a Human Resources MSP might be able to help resolve workplace problems.
A larger business will need to be able to handle more than one type of product or service it offers if it wants to possibly avoid complications. It might seem cost-effective at first only to hire personnel for everything but this is often not the case since things can get out of hand rather quickly. To help alleviate some of the stress, it’s best for big businesses to seek specialists in certain areas they need help with who can make their lives easier.
These are some of the services that an MSP offers:
- Data Centre Management, which also includes websites and web hosting for your customers.
- Integration services for all your business’s existing software systems.
- Network and app management
- Maintaining your company’s information technology infrastructure that includes both proprietary systems and third-party solutions.
…they also manage staff support requests, improve cybersecurity, review user access accounts, manage contracts, offer compliance and risk management.
How do MSPs work?
An MSP is essentially the service that companies depend on to fill in any gaps or roles in their IT systems or equipment no matter what kind of technology they currently use. The process typically begins with an assessment that helps identify areas for improvement and how to best support business goals or objectives.
When starting a new company or business there is not a standard way to set it up. One example of the many different setups a business can have is a managed service provider (MSP). An MSP may provide many services from remote technical support, to online customer service access with regular checks. Nowadays freelancers are increasingly common in most industries and they tend to be an enormous part of the pool for businesses trying to outsource portions of their workload to qualified businesses.
Types of MSPs
Managed service providers come in a variety of shapes and sizes – the only factor that generally relates to their division is how large or small they are. If a business operates by categorizing MSPs based on the size of their customer base and takes on, they can generally be sorted into these categories:
Pure play MSPs define themselves as management service providers. They focus on monitoring network and application performance while taking little, if not any, responsibility for the business of the client. Activities are usually limited to reporting alerts when websites experience problems.
Staffing-legacy MSPs frequently have full-time staffing divisions alongside their managed services teams. This means that they’re able to provide customised support for clients on an ongoing basis, but also defend their business against rising competition.
High-level MSPs offer true one-stop shopping, allowing their clients to outsource their entire IT operations if they so desire.They also accept low-budget clients, as well as large enterprises. Large systems are not an issue for them. Both small and large customers trust this provider with their network security needs. They are highly regarded in their industry for quality of service.
Now that you have the basics of what an MSP is, you should consider having one. This is because MSP solutions can offer several benefits to your business. They can help to protect the integrity of your business while also protecting your reputation and one that helps suit your needs.. Being able to get assistance from an MSP whenever you need it can be very convenient. You won’t have to worry about your business being down because you don’t have the proper IT staff to handle issues when they arise.