Top 5 ISPs based on Customer Satisfaction

In recent years technology has reached new heights and with that there is an increasing demand of good internet connection. From work to studies to entertainment, everything shifting online has made sable internet connections a basic necessity. Internet Service Provider (ISP) is a company or organization that provides internet to homes, offices, institutes etc.  In addition to that it also provide different software packages depending on your needs and affordability.

While choosing for best ISPs you need to keep a few things in mind:

  • Availability:  the very first thing that you look for while picking internet service providers is you check their availability in your area. Most of the ISPs provide good services in urban areas but rural areas are left neglected. Some popular internet service providers such as spectrum, Xfinity, AT&T mostly deliver in a lot of areas but you can still check if these are available in your area or not. So you need to do your research, ask your neighbors, your friends about which connection they are using and then make a decision.
  • Speed: let’s be honest nobody has time for slow internet speeds in this fast pace world. We cannot wait forever for our favorite shows to stream or that cooking recipe to load. So it’s really important to consider Internet bandwidth while comparing different ISP options. There are  many internet service provider that offers the minimum internet speed of 100 MBPS in that reaches up to 2,000 or 1000 Mbps, so before making a decision consider your usage and demand as this is what you are going to pay for.
  • Affordability: almost all good ISPs have packages planned for their valuable customers. If you’re planning to pay a decent amount for your internet service then you must expect good service in return too. On the other hand some customers only go for affordable packages which is again their choice to make. On a bright side almost all good internet service providers offers promotional discounts to new customers. In this way the users get an idea about the internet service without it being too heavy on the pocket.
  • Good Customer Support: every now and then we come across problems related to the technology and we need quicker solutions for that. In counter these issues all ISPs have customer service support available for them which provides assistance to the users with whatever issue they are facing. It is really important to keep your customers happy as the growth of any business directly depends on their satisfied customers. 

Here we are listing down the top 5 ISPs based on customer satisfaction:


AT&T customer service has ranked as the best customer service by American Customer Satisfaction Index in 2021. It is ranked on the basis of reliable speed and service, peak-hour performance, quality of mobile app, store/service center staff courtesy and helpfulness reliability of mobile app, call center services, data transfer speed, video streaming and variety of plans etc.

Verizon Fios

According to a recent customer satisfaction survey conducted by Verizon Fios customer care quality ranked as top notch. It came in the first place for its setup, installation and overall customer satisfaction. Their services are available from Monday-Friday, 8 a.m.-5 p.m EST and these service includes online chat and phone conversations, depending on your preferable human-interaction.


Xfinity listed as one of the top ISPs because of their flexible customer services they provide their users. They respond to all the service problems, billing complaints, and installation and remote control unit related issues within 24 hours. They commit to respect their customers’ time, fix things if they fall short and simplify the experience for their users. On the top of it they offer 30-day money-back guarantee for Xfinity TV, Internet, Home Security and Voice services, and a 14-day money-back guarantee for Xfinity Mobile services and devices.


Cox internet service ranked as no.4 rating of the best internet providers by ACSI 2020-2021. Their customer satisfaction rating speaks for themselves as they are available 24/7/365. They are also ranked at second place for Best Cable Internet Provider and at number third for Best Fiber Internet Provider. Customer reviews shows that they are very satisfied with the speed, reliability and equipment provided by them.


Spectrum customer support service provides round the clock assistance through phones and live chat. Another big reason for Spectrum internet being on the list is their availability of service in more than 40 states. Overall spectrum customer rated their service 3.4 out of 5 which is satisfactory enough.

Summing it up:

Customer satisfaction refers to how well the product or service is provided. Satisfied and loyal customer are a huge asset to any business or company. So before choosing your internet connection do take some time out to read reviews from other customers. They’ll provide you with an insight of how well the service is doing and how good customer service do these companies provide to their users.

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