How OneDios Has Changed Customer Experience for the Better
Have you ever wondered what it would be like if your customer care agent actually listened to you for the first time and resolved all your issues? Seems impossible, doesn’t it? Even large-scale companies fail to provide excellent customer services to their consumers and that’s what leads to losing prospective clients.
Customer service is not evaluated in the same way that brand loyalty or success is. It’s because emotional support for your consumers leads to things like devotion and progress. If you’re overly focused on metrics, it’s impossible to form a genuine, emotional bond with your consumer base. Customer service takes it a step further by dismissing the KPIs and focusing entirely on the goals and wants of your customers.
Customer service, customer success, customer relations, and customer experience are all terms that are frequently interchanged. These functions, however, are very different from each other.
There are some noteworthy companies like Wondersheff that provide extensive customer service. However, just like Wondersheff customer care service, many companies lack the seamless communication feature on the side of the agent. For instance, imagine you want to have your air conditioner repaired. For that, first, you will have to call the customer care agent and book an appointment for someone to come check your air conditioning system. The process is very time-consuming and many of us are too busy to take care of it.
Our modern-day lifestyles require everything to be done in a fast and accurate manner. The same goes for customer service. Although there have not been many changes in this field due to many factors, some platforms have taken the initiative to improve customer experience. One such platform is OneDios.
What is OneDios?
OneDios is India’s first platform that assists companies and their customers to connect with each other in a seamless manner. They have taken the initiative to allow brands to understand their end customers in a better way and enhance their post-shopping experience.
The idea first came to life when the founders of the platform realized the challenges faced by the customers during each customer-agent interaction. As a result, they improved the whole customer-to-agent interaction system and took it online. Through OneDios, one can easily book a service or raise a complaint related to any brand. The whole process takes just six clicks and is completed within 60 seconds.
How Does it Work?
The platform is designed to provide a seamless problem-solving approach. All you need to do is raise a ticket or a complaint and you will get a callback without you going through any hassle. You can also attach warranties, documents, and invoices and tag them with your appliance to keep them secure. The platform provides all your product’s service history warranty period and sends you constant reminders. Here is how it works:
● Go to the OneDios app and choose the brand for which you need service or repair.
● Choose an appliance from the given lists.
● Request an installation, servicing, or repair.
● Wait for the callback.
Its fast and efficient system is what makes the platform one-of-a-kind. The best part about the platform is that it provides various services related to home appliances, pathology, home, and automobile. It deals in services for various brands including Daikin, Voltas, Samsung and Haier, Bluestar, LG, Whirlpool, and more.
Besides, the platform also provides Annual Maintenance Contracts, service plans, and extended warranties to protect your appliances. Although it’s the first of its kind, the founders of the platform believe that it will certainly not be the last.
The customer experience for every brand can have an influence on the company itself. On the other hand, customer care refers to instances in which a problem is quickly fixed and the customer service representative went above and beyond to come up with a solution. OneDios aims towards the same: providing a platform for excellent customer service, which contributes to a positive customer experience.
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